RENTAL POLICIES & FAQ's

RESERVATIONS 

Peak-Season: Saturday to Saturday (The First Saturday in June through the last Saturday in August we rent Saturday to Saturday.)

 

Check in and check out days are flexible starting the Last Saturday in August through the first Saturday in June.  Minimum stay requirements vary depending on time of year. 

 

Rates listed on website are subject to change without notice.  Simply proceed with making the reservation to ensure that you have locked in a rate that you are quoted.

 

Minimum Night Stays vary by time of year. Our properties have a seven-night minimum during peak-season (June through August).  

 

Minimum Age to rent a Luxury Lodging by Laura property is 30.

 

Wedding-Friendly: All of our properties are wedding friendly, but require pre-approval prior to booking and there is an excess guest/event fee.

 

Smoking is prohibited at all properties.

 

CANCELLATIONS  Luxury Lodging by Laura does not refund any money paid towards your rental in the event of a cancellation. We do, however, offer Trip Interruption Insurance through Generali. The cost of the Trip Interruption Insurance is 7.95% of the total cost of the trip. Please remember that in order to receive compensation through Generali, your reason for canceling must be a covered cause under the Generali Plan.

 

All payments are non-refundable for any reason including but not limited to illness, medical emergency, pandemic, epidemic, a death in the family, severe weather, hurricane and mandatory evacuation. HURRICANE REFUNDS - Pursuant to Senate Bill 974, G.S. 42A-36, there are no refunds to inclement weather including hurricanes. TRIP CANCELLATION and INTERRUPTION INSURANCE IS AVAILABLE and is offered with this contract.

 

 

GENERALI TRAVEL INSURANCE Vacation Rental Insurance provides coverage for prepaid, nonrefundable expenses due to certain unforeseeable circumstances that may jeopardize your vacation investment and force you to incur unplanned expenses such as medical, hurricanes and mandatory evacuations. We highly recommend you purchase this valuable protection. Separate terms and conditions apply, read your Description of Coverage/Policy carefully  and contact Generali at (866) 999-4018 with coverage questions. Luxury Lodging by Laura has no authority to determine coverage.

 

METHOD OF PAYMENT Our preferred method of payment is eCheck/ACH. We also accept personal checks, certified checks and bank transfer.  No personal checks are accepted if arriving within 30 days. We do not accept credit cards.

 

TAXES At the time of this document writing, North Carolina sales tax is 6.75% and the Town of Ocean Isle Beach Occupancy Tax is 6% for a total of 12.75% which is added to all rentals. Carolina Beach tax is Occupancy Tax is 7% for a total of 13%. Guests are responsible for paying all applicable taxes in full prior to checking in. Taxes will be disbursed upon check-out.

 

LIMITED OCCUPANCY The vacation property should not be used or occupied by more than the maximum number of occupants the home sleeps. Exceeding occupancy will result in eviction and rent forfeiture, as well as a possible fine. PARKING may be limited so plan your vehicles carefully. Guests' parking is prohibited on the road right of ways or overnight in public parking areas. Parking violations are enforced by the Towns of OIB and Carolina Beach.

 

CHECK-IN INFORMATION/TIME  Check-in begins at 4:00 p.m. Please plan your trip accordingly, as keyless door codes cannot be released until home is cleaned and inspected. Occasionally, we may need the hours of 4:00 p.m. - 6:00 p.m. to perform additional cleaning or maintenance.  

 

CHECK OUT: 10:00am (strictly enforced)

 

EARLY CHECK-IN or LATE CHECK OUT  We will make every effort to allow early check-in or late check-out if available.   We ask guests to contact us a maximum of 7 days prior to check-in to request early check-in or late check-out.  

 

AFTER HOURS CHECK-IN Feel free to let us know if you will be arriving after sunset and we will gladly leave the lights on for you.

 

FURNISHINGS Beds are made for all guests, year-round! All beds are provided with sheets, pillows, mattress pads and bedspreads. A starter roll of paper towels and toilet paper is provided upon arrival. Disposable items are not replenished.  Guests should bring additional paper products, cleaning supplies, condiments, trash bags, soaps or detergents, and personal toiletries.

 

TOWELS Bath, Kitchen and Beach Towels are NOT supplied, but are available for an additional fee and may be reserved in advance. Please note we do not allow third party rental companies in the home so please email us for complementary coordination of these items.

 

GRILLING Ocean Isle Beach law prohibits grilling on the decks and balconies of rental properties. Grilling is permitted only on concrete surfaces away from wooded areas or structures. Each home offers a grill on the ground floor by the pool. Rental guest is responsible for the cleaning and supply of charcoal or gas.

 

PARKING The number of parking spots varies at each home and is also dependent on the size of vehicles.  For more information on parking, review the property details to ensure the number of vehicles is compatible with the parking spots available. Overnight parking is prohibited at public beach accesses in the Town of Ocean Isle Beach and Town of Carolina Beach. RVs, boats and campers are NOT allowed at any property.

 

TOWN LAWS Prohibit campfires, overnight camping, and glass of any kind along the beach. Additionally, the town prohibits camping vehicles (except when used for transportation only). No sleeping in vehicles or campers. Parking shall not exceed seven (7) days. Pedestrian access areas to the ocean are located about every 1,000 feet. These assigned areas sometimes offer public parking. However, no parking is allowed overnight. BEACH EQUIPMENT: The town of Ocean Isle Beach prohibits the use of cabanas, canopies, tents, or awnings on the beach at any time. Ocean Isle Beach and Carolina Beach require all personal items must be removed from the strand at the end of each day. Any personal items left unattended between 7:00 p.m. and 7:30 a.m. will be removed and disposed of by the town. Failure to comply with this ordinance will result in a civic penalty of $50 for each offense.

 

MAY I BRING MY PET or service animal? All our properties are Animal Free properties. When a property is an Animal Free property, the law protects the property owner from having to endure an "unreasonable accommodation" for allowing a service animal. Our Animal Free properties are there to help protect the property owner, as well as future guests, who may have extreme medical issues regarding animal allergies; Animal Free means that the property will be free of these allergens. Just as some people require a service/assistance animal for medical or mental purposes; some people have debilitating medical reactions to animal dander or hair, which is why we cannot allow any animals into a Pet Free property, regardless of their work, certifications, status, disabilities, etc. The law protects property owners from unreasonable burdens.

Unauthorized pets are considered a breach of contract and will result in immediate eviction with no refunds, exchanges or credits. Additional fees will be charged to those who breach contracts due to unauthorized pets at a property.

 

SEASONAL USE OF SWIMMING POOLS  Swimming pools are open year round. Pool heat can be added for an additional fee (rate varies depending on the property, time of year and duration of stay). Typically, the pool must be heated for a full 24 hours to ensure reasonable temperatures. 

 

INTERNET/CABLE SERVICE Homes provide complimentary high-speed WI-FI Internet access. Internet, and cable outages can occur and are beyond our control. Upon notification, we will contact the specific provider to report any outages. No refunds or adjustments will be made due to outages.

 

MAINTENANCE We make every effort to ensure that all of the amenities are in good working order, such as but not limited to: swimming pools, elevators, televisions, kitchen appliances, Internet service and HVAC. No refunds or discounts will be made in the event they are inoperable during your stay. Every effort will be made to coordinate the repair/replacement of any inoperable items. To do so, a representative of Luxury Lodging by Laura reserves the right to enter the premises, or send a third party vendor during reasonable hours. Guests use any of these amenities at their own risk. Please contact our office immediately to report any malfunctions.

 

LOST & FOUND -Please do a thorough look through of the property prior to departure.  While we cannot be held responsible for items left behind, we do make every effort to locate and return them to you. Contact our office by emailing coordinator@luxurylodgingbylaura.com, please provide description and mailing address. Items found will be sent by USPS unless otherwise arranged. A $50+ handling fee will be added to the cost of the shipping/freight charges. Fee must be made prior to shipping. Unclaimed items will be donated to local charities after thirty days.

 

Thank you for choosing Luxury Lodging by Laura